Thank you for choosing adChange. We value your trust and are committed to providing you with exceptional service. This Refund Policy outlines the terms and conditions for requesting refunds for our services.
**Membership and Subscription Fees:**
Membership and subscription fees for accessing and using adChange’s services are generally non-refundable. This includes fees for premium features, trading tools, and other paid services. Refunds for membership or subscription fees are not provided except in cases where it is required by applicable laws or regulations.
**Trading Fees:**
Trading fees associated with transactions conducted on our platform are not eligible for refunds. These fees contribute to the operation and maintenance of our platform and are essential for providing you with a seamless trading experience.
**Exceptional Circumstances:**
Refunds may be considered in exceptional circumstances, such as:
- Technical issues preventing access to our services for an extended period.
- Unauthorized transactions or suspicious activity on your account.
**How to Request a Refund:**
If you believe you are eligible for a refund under exceptional circumstances, please follow these steps:
1. Contact our customer support team at [email address] with detailed information about the issue and your request for a refund.
2. Our team will review your request and may require additional information to verify the claim.
3. If your request is approved, a refund will be processed according to our discretion.
**Processing Time:**
Refund processing times may vary based on the payment method used and the nature of the refund request. We strive to process refunds promptly and communicate any updates to you.
**Changes to This Policy:**
We may update this Refund Policy from time to time. We will notify you of significant changes through our website or other means. Your continued use of our services after any modifications indicates your acceptance of the updated Refund Policy.
**Contact Us:**
If you have any questions or concerns about our Refund Policy, please contact us at [email address].
By using adChange’s services, you agree to the terms outlined in this Refund Policy. Please read this policy carefully and contact us if you have any questions.